Shipping Policy

  • Cash on Delivery incurs an additional charge of ₹99.
  • Express delivery will incur an additional charge of Rs.200.
  • COD is available for all orders.
  • If the order value is above 3,000/- then there are no extra shipping charges.
  • Also, if the order value is below 3,000/- then there will be a fixed sum of Rs. 99/- which will be charged for shipping of all prepaid order.
  • All prices listed are inclusive of GST.

Delivery Restrictions

No shipping of products is available to PO boxes or military addresses. Rural areas may take longer. Customized orders will take about 15 working days.

Delivery Timeline

Orders are typically delivered within 3-12 working days. There can be delays due to unforeseen circumstances.

DELIVERY SCHEDULE

  • Our courier partner is equipped to deliver shipments between Monday and Saturday (excluding Public Holidays) from 10 A.M. to 6 P.M.
  • Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
  • To ensure smooth communication, please provide your correct phone number and email address with every order.

TRACKING INFORMATION

Once your package is dispatched, you will promptly receive an email containing your tracking information.

While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseen circumstances, especially if they are attributed to our delivery partner.

Important Notes regarding Shipping of Our Products

Estimated delivery dates are approximate and not guaranteed.

Delays due to natural calamities or strikes are not the company’s responsibility.

If your package appears tampered or damaged, refuse delivery and contact customer support at +91 8920737084 or via email at swanbyss23@gmail.com.

Courier Service

All our shipments are handled by reputed courier agencies, and all our packages are insured, requiring a signature and ID confirmation upon delivery.

Refund Policy

Please check our Return and Refund Policy page for further information. Please follow the link given here to know more.

CONTACT DETAILS OF CUSTOMER

It is imperative that you correctly enter your contact details, including the country code and Zip Code.

If your shipping pin code falls within a remote area, shipping charges may vary.

CONTACT SWANJEWELS.IN

For any additional information or queries related packages are dispatched through our delivery partner.

Transit times are valid from Monday to Saturday.

CONTACT INFORMATION OF SWANJEWELS.IN

For any additional information or queries related to the dispatch of your order, please reach out to us during our operating hours.

Operating Hours: Monday to Saturday (10 A.M to 6 P.M (IST))

Please do not hesitate to contact us at swanbyss23@gmail.com or call/ whatsapp us at +91 8920737084.