Privacy Policy

OVERVIEW

Swanjewels.in is deeply sensitive to and strongly committed to upholding the privacy and security interests of its customers. To ensure this Swanjewels.in has adopted the following Security and privacy policy:

Maintaining your trust in our brand is important to us. We collect certain information when you visit our site www.swanjewels.in (the Site), in order to improve your shopping experience and to allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.swanjewels.in.

By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy. This Privacy Policy outlines our practices regarding users of the Site, including Visitors and Members. By using this website, you agree to this Privacy Policy and the Website's Terms of Use.

INFORMATION WE COLLECT ONLINE

Information We Collect

Swan Jewels.in collects information you provide on our Website. To become a member or subscriber, we require basic personal information. Our systems may also collect non-personal details, such as your IP address. We do not knowingly collect personal information from children. For purposes of this privacy policy, personal information means any information by which someone can be personally identified, including name, address, telephone number, email address and other information incidental to providing goods or services. We do not store/capture any card details. Swanjewels.in collects personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site, establishing an account or adding information to your accounts such as by setting up a wish list, gift reminders, or address book entries, entering a contest, taking a survey, contacting us with a comment or question; requesting a catalogue, signing up to receive emails about our latest products and services. While not personal information by itself, SWANJEWELS.IN also collects and retains information about purchases you make on the Site.

Browsing Information; Cookies

When you visit the Site, our web servers may automatically recognize non-personally identifiable information, such as your domain name, access provider, IP address, and browser language. We use cookies, which assign a unique ID to your computer, to enhance your experience and improve our services. Cookies help us determine if you've visited the Site before and which pages you accessed.

We may also use clear gifs to track your email interactions and provide a more personalized experience. Note that some Site features may not work properly if cookies are disabled. For instructions on managing cookies, please refer to your browser’s Help documentation.

Additionally, we may partner with third-party advertising companies to display advertisements for Swanjewels.in on our Site and other sites. These companies may use anonymous cookies and action tags to measure advertising effectiveness and analyse your visits. The information collected is shared with us for marketing purposes.

Providing Personal Information

We collect information only if you provide it willingly, including your name, email address, delivery address, and phone number. This information helps fulfill orders and communicate with you. You can opt-out of receiving promotional messages by contacting us.

How We Use Your Information

SWANJEWELS.IN uses personal information collected on the Site for the following purposes:

  1. Specific Purpose: To fulfill the purpose for which it was provided (e.g., purchasing a product, processing a return, or gift reminders).
  2. Site Improvement: To enhance the content, appearance, and utility of the Site.
  3. Understanding Preferences: To understand your needs and preferences.
  4. Product Development: To develop, market, sell, or provide products and services.
  5. Surveys and Research: To conduct surveys, research, and evaluations.
  6. Business Management: To manage our business operations, administer accounts, and process payments.
  7. Fraud Detection: To detect and protect against negligence, fraud, theft, and other illegal activities.
  8. Legal Compliance: To comply with legal or regulatory requirements.

To serve you better, we may combine information from the Site with information from our retail stores and third-party sources, including demographic or public information.

Swanjewels.in owns all information collected. We may use it to contact you about website news, improve services, calculate visitor statistics, inform you of special offers, and enhance your shopping experience. Some personal information may be shared with third parties to fulfill orders.

How We May Share Information

Swanjewels.in may share your information collected on this Site with subsidiaries or affiliated companies, including those in other countries. We may also share your information with selected third parties that provide services to us, such as:

- Processing payments
- Monitoring Site activity
- Managing our customer database
- Administering emails, surveys, or contests

These service providers are only authorized to use your information to deliver the contracted services.

We reserve the right to disclose your information as required by law, in response to legal processes, or to protect the safety and rights of users and our company.

Occasionally, we may provide links to third-party websites. If you provide personal information on those sites, it will be subject to their privacy policies and practices. Swanjewels.in is not responsible for the content or privacy policies of these external sites.

In the event that Swanjewels.in is acquired or undergoes a merger, your customer information will be transferred as part of the assets. Your personal information will remain subject to any existing privacy policy unless we get the customer’s consent.

Protecting Your Information

Swanjewels.in do not permit unauthorized access to your information. However, personal information may be disclosed in response to legal requests. We do not sell your details to external companies for marketing purposes. Payment processing is managed by a third party under strict privacy policies.

SECURITY

Swanjewels.in employs various security measures to protect your personal information. For instance, we use Secure Socket Layer (SSL) technology to encrypt order information during transmission over the Internet. Additionally, Swanjewels.in implement firewall technology, password controls, and other safeguards to maintain the Site's security.

Customer credit card and payment information is processed through a highly secure payment gateway managed by our partner, CC Avenue, which is a leading provider of payment solutions in India and is known for its safety and security.

While Swanjewels.in strive to ensure robust security measures, please be aware that 100% security cannot be guaranteed.

Microsoft Clarity

Swanjewels.in use Microsoft Clarity to analyze website usage and improve our services. By using our site, you consent to data collection by us and Microsoft for behavioural metrics and session replay. More details can be found in our privacy statement. For purposes of this privacy policy, personal information means any information by which someone can be personally identified, including name, address, telephone number, email address and other information incidental to providing goods or services. We do not store/capture any card details. Swanjewels.in collects personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site, establishing an account or adding information to your accounts such as by setting up a wish list, gift reminders, or address book entries or entering a contest; taking a survey or contacting us with a comment or question or requesting a catalogue, signing up to receive emails about our latest products and services. While our website does not record personal information by itself, SWANJEWELS.IN also collects and retains information about purchases you make on the Site.

Updating This Policy Notice

Swanjewels.in reserves the right to change, modify, add, or remove portions of its privacy policy at any time. Please check this page periodically for updates. Your continued use of the Site after changes are posted will be considered your consent to those changes.

If we believe that the security of your personal information may have been compromised, we will seek to notify you. If appropriate, and if we have your email address, we may notify you by email.